General Terms and Conditions

Last updated: July 2026

1. Scope and provider

These General Terms and Conditions (the "Terms") apply to all contracts for services obtained through the website greenlight-check.ch, concluded between the customer (hereinafter the "Customer") and:

Florian Rust, Greenlight Check (sole proprietorship)
Ziertalstrasse 33, 5703 Seon, Switzerland
Email: kontakt@greenlight-check.ch
(hereinafter the "Provider")

The version of these Terms in force at the time the contract is concluded shall be authoritative. Differing or conflicting terms of the Customer shall apply only insofar as the Provider has expressly agreed to them in writing.

2. Services

The Provider supplies services for auditing the digital accessibility of websites in accordance with the internationally recognised standards WCAG 2.2 (Level A/AA) and EN 301 549. The offering comprises, in particular:

• Mini-Check: a free, non-binding automated initial audit with a short summary of the main pages.
• Standard audit report: an audit of the key page types against the automatically testable WCAG criteria, with prioritised defects and remediation guidance, including a free re-audit as well as a time-limited free monitoring in accordance with the service description on the website.
• Complete audit report: in addition to the standard scope, a manual audit of further WCAG 2.2 AA criteria, a re-test portal, a final review, and the Greenlight seal with an entry in the public directory, together with a seal subscription in accordance with clause 8.
• Subscriptions (monitoring / seal): recurring monitoring of the audited website in accordance with clause 8.

Scope of the audit. The audit covers the pages of the customer's website. External or embedded third-party services (e.g. a booking, payment or ordering system on another platform or domain) are not part of the audit, even if they are linked or embedded from the customer's website. The customer's own legal obligation may nonetheless extend to such services; the customer is responsible for ensuring their accessibility.

The respective current and binding scope of services and the prices are set out in the product description on the website at the time of ordering.

3. Nature of the service – express reservation

The Provider carries out technical audits of accessibility. The Provider does not provide legal advice and does not issue any official certification or legally binding conformity assessment within the meaning of statutory requirements. Audit reports and seals confirm the technical status ascertained at the time of the audit, but do not guarantee the complete accessibility or the legal conformity of the website. As websites change continuously, every statement refers to the audited status. For legal questions, the Customer must consult a lawyer.

4. Conclusion of the contract

The presentation of the services on the website constitutes an invitation to order. By submitting an order, the Customer makes a binding offer. The contract is concluded upon the Provider's order confirmation, but at the latest upon performance of the service. The Mini-Check is provided free of charge and does not give rise to any contract for a fee.

5. Prices and payment

The prices stated on the website at the time of ordering, in Swiss francs (CHF), shall apply. The Provider is not registered in the Swiss VAT register; no value added tax is shown or charged.

Payment is made via the payment service provider Stripe. The terms and privacy notices of Stripe apply in addition. The invoice amount falls due for payment upon ordering, unless otherwise agreed. In the case of subscriptions, the amount respectively due is charged at the beginning of the billing period.

6. Performance of services, deadlines and the Customer's cooperation

Stated processing times (e.g. the Mini-Check result generally instantly on the page, delivery of the audit report within a few working days) are indicative values and not guaranteed fixed dates, unless expressly agreed otherwise.

The Customer warrants that it is entitled to commission the audit of the website specified and provides a correct, publicly accessible URL. The Provider processes exclusively publicly available content and does not require any access credentials. If the audit does not come about for reasons attributable to the Customer (e.g. an incorrect or unreachable URL), this shall not affect the entitlement to remuneration.

Where the price stated on the website relates to a particular page scope and the website exceeds this, the Provider may, prior to carrying out the audit, agree an individual quotation or a surcharge with the Customer; if no agreement is reached, any amount already paid shall be refunded in full.

7. Money-back guarantee

Insofar as a money-back guarantee is advertised for the Standard audit report on the website, the following applies: if the audit report finds not a single concretely actionable defect, the Provider shall refund in full the amount paid for the report in question. No further claims arise from this.

8. Subscriptions, renewal and termination

Monitoring and seal subscriptions each have a term of twelve months and are tacitly renewed by a further twelve months in each case, unless they are terminated by the end of the current period. A free initial period included in the purchased report (e.g. the first twelve months) is set off against the term. Termination is possible at any time with effect from the end of the current paid period, informally by email to kontakt@greenlight-check.ch; amounts already paid are not refunded on a pro rata basis.

9. Seal and public directory

With a valid seal subscription, the Customer receives a simple, non-transferable right to use the Greenlight seal for the audited website, together with an entry in the public directory. The seal remains the intellectual property of the Provider. The right of use ends upon termination of the subscription or if the website no longer meets the audit criteria; in that case, the Customer is no longer entitled to use the seal, and the Provider may remove the directory entry. Any misuse of the seal is prohibited.

10. Right of withdrawal

Under Swiss law, there is in principle no statutory right of withdrawal or return for contracts of this kind. As these are digital services whose performance begins immediately after ordering, withdrawal is excluded once performance of the service has commenced. Mandatory rights to which the Customer is entitled as a consumer under the applicable law of their country of domicile remain unaffected.

11. Warranty and defects

The Provider performs its services in a professional manner and with due care. Apparent defects in the audit report must be notified within a reasonable period after receipt. In the event of a justified notice of defects, the Provider shall remedy them (e.g. by correction or re-audit). The Provider gives no warranty that the implementation of the guidance will achieve complete accessibility or any particular legal effect, as implementation lies outside its sphere of influence.

12. Liability

The Provider is liable for intent and gross negligence in accordance with the statutory provisions. Liability for slight negligence is excluded to the extent permitted by law. Liability is excluded in particular for indirect damage, consequential damage, loss of profit, and for legal disadvantages incurred by the Customer as a result of actual or alleged non-fulfilment of statutory accessibility obligations. Mandatory statutory liability (in particular under Art. 100 CO, as well as any liability for personal injury) remains reserved in all cases.

13. Intellectual property

The audit report is made available to the Customer for its own use in respect of the audited website. All rights in the reports, methods, templates, the seal and the "Greenlight Check" brand remain with the Provider. Any passing on or publication of report content for commercial purposes requires the prior consent of the Provider.

14. Data protection

The handling of personal data is governed by the Provider's privacy policy.

15. Amendments to the Terms

The Provider may amend these Terms if its services or the legal situation change. For contracts already concluded, the version in force at the time the contract was concluded shall apply.

16. Final provisions

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected; the invalid provision shall be replaced by a provision that comes closest to its economic purpose.

Swiss law applies exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is, to the extent permitted by law, the registered seat of the Provider (Seon, canton of Aargau). Mandatory statutory places of jurisdiction, in particular in favour of consumers, remain reserved.